You and your privacy

We take your Privacy very seriously. This policy sets out how we collect, hold and use personal information from individuals in the conduct of our business.

We take privacy seriously

Our industry is governed by a complex set of laws that we pay strict adherence to. Part of that is the Privacy Act and the associated National Privacy Principles.

Below is some information from the Privacy Act describing how we collect, hold and use personal information from individuals in the conduct of our business.

Protecting personal information

All personal information collected from and regarding individuals as a result of conducting our business will be protected as an essential part of the relationship we have with our clients. Scott’s Investigation Services will only use or disclose this information in accordance with the provisions of the Privacy Act and the National Privacy Principles.

Information that Scott’s Investigations holds

During investigations, Scott’s collects personal information, excluding ‘sensitive information’. Personal information may be obtained from details provided by clients or retrieved from a variety of resources as permitted by the Privacy Act.

Personal information may include an individual’s name, address, date of birth, contact details, occupation and employment details.

Use and disclosure of personal information

Scott’s Investigation Services will use personal information to:

  • Provide its services to clients, particularly those associated with the location of missing individuals
  • Manage its internal business operations.

Scott’s Investigation Services will only disclose information for the purpose for which it was collected and within in the confines of the provisions of the Privacy Act. Where appropriate, information will only be disclosed after obtaining the necessary consent from the individual. Scott’s Investigation Services may also be required to disclose personal information where the law requires disclosure.

Security of personal information

Scott’s Investigation Services will take reasonable steps to ensure the security of the personal information that it holds, regardless of the form in which that information was held. This will include taking reasonable steps to prevent the misuse or loss of this information, or unauthorised disclosure, access to, or modification of this information.

Where the information is held in electronic form, access will be controlled by user logins and passwords, and restriction of access only to persons who need to have that access in the course of business activities.

The right of access by the individual

Any individual has the right to request access to the personal information that Scott’s Investigation Services holds about that person. However, this access will be refused where Scott’s Investigation Services cannot be satisfied that the person requesting the information is the individual concerned or another person who is authorised to make a request on their behalf.

Any individual can request Scott’s Investigation Services to modify or correct personal information that the person believes to be incorrect.

Scott’s Investigation Services can refuse to provide access to personal information where the Privacy Act allows it to do so.

Privacy Representative

Scott’s Investigation Services Privacy Representative is the Privacy Manager. Any questions, concerns or complaints about the company’s Privacy Policy or its practices relating to privacy of personal information should be addressed to the Privacy Manager:

The Privacy Manager

Scott’s Investigation Services

PO BOX 369

Collaroy, NSW, 2097

PH: 02 997 5211


For further information regarding individual privacy, please refer to the National Privacy Principles as set out in the Privacy Act 1988 (as amended).

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